Jonathon attacks AT&T over FaceTime changes.
It seems that clashes between big business and those reporting happen from time to time. But it would appear that BGR and Jonathon Gellar are attacking AT&T for their decision over Apple’s FaceTime feature. His opinion piece where AT&T now requires either a WiFi connection or a shared data plan has pushed him over the edge. A premier phone like the iPhone is now impeded by the recent change by AT&T. The comments continue to be added to the article and the discussion is far from over. And, it is expanding which is putting AT&T on the defensive.
Wireless carriers are in the business of providing services and growing their customer base. The fight that BGR has picked with AT&T is a good one as AT&T is vulnerable on this. As pointed out by MacRUmors, AT&T is not blocking FaceTime from AT&T iPhone users, only forcing them on to the new “Mobile Share” data plans. And that is exactly what has angered Jonathon and so many others. While most wireless carriers want to move you to these new plans, they do not force you to do it in the middle of your contract, but rather when you renew your service with a new phone. Even then, some let you keep the same data plan for a time, such as Verizon did for those with unlimited data plans.
AT&T has violated a basic business idea of not reducing the services you are providing to customers. Forcing a customer to accept the new Mobile Share data plans in order to use a feature on their iPhones is not a way to insure customer loyalty and if you read through the comments from the opinion piece, there are quite a few who are not happy with the AT&T decision. This is far from over as it seems there are reports that this may violate FCC regulations and if it does will force AT&T to retract what they have done.
Other US wireless carriers may benefit from AT&T’s decision to force customers into new shared data plans. Sprint has stated they are not going to charge extra for FaceTime and they currently have unlimited data for their customers. We are still waiting on word from Verizon as to what they are going to do regarding FaceTime and data plans. Current rumors have them leaving data plans in place in order to use the iPhone’s FaceTime. The battle with AT&T is far from over and it appears they may have to retract the forcing of customers onto new shared data plans.