Distribution will improve service with technology
We have been hearing about how the Apple iPad has been provided to the flight crews of major airlines, but nothing about providing the technology to the flight attendants. But American Airlines is changing that by providing the attendants with the Galaxy Note. This is to begin later this year and more than likely, the Galaxy Note II will be out by that time. The phasing in of these will take some time as their is training and apps to be created for them to work with. The current figures show 17,000 of the Samsung phablets being supplied to the flight attendants and you should notice them in a few months.
All of this is going to change the flight experience that we have. Today, our drink orders are written on pieces of paper and then delivered based on what they have collected on some airlines. Those airlines have eliminated the drink carts. With the coming technology, which we expect to roll out to more airlines next year, drink orders will be taken on an electronic device and delivered to your seat. This could reduce the need for the rolling carts which some airlines are still using. Meal orders would be handled the same way.
The bigger advantage comes in the form of passenger information and who has been assigned to what seats. They will be load with flight information which will allow attendants to answer questions immediately instead of later. The possibilities for this are just beginning and will definitely expand. Think about all the times that a flight attendant has had to ask for change for purchased drinks. That could be reduced by accepting payments via an electronic device.
Here is a YouTube video from American Airlines about the Galaxy Note coming to flight attendants.